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Frequently Asked Questions
Q1: Is your company a factory or trade company?
A: We are a large scale professional factory with high production capacity in China. We have been engaged in this business for more than 15 years and maintain a dedicated team for both overseas and domestic marketing.
Q2: Can I have a sample order or get a free sample?
A: Yes, we welcome sample orders to test and check quality. Free samples are acceptable, though shipping fees should be negotiated in advance.
Q3: Can you guarantee your quality?
A: Absolutely. During the warranty period, all parts can be changed or replaced in case of non-human damage. We place a high value on our professional reputation and production standards.
Q4: What are the available payment terms?
A: You can choose convenient payment terms such as T/T, L/C, or Western Union. Secure transaction services are also supported to ensure peace of mind until you confirm satisfactory receipt of goods.
Q5: How about after-sales service?
A: We offer extensive free warranties on our products. We also provide spare parts and repair services anytime, and can arrange technical guidance for on-site installation if necessary.
Q6: Do you provide customized solutions for different lighting needs?
A: Yes, our products come in various wattages (10W-150W) and customizable color temperatures (2700K-6500K) to meet specific project requirements for gardens, streets, and industrial use.