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Frequently Asked Questions
Q: How can you ensure the staircase could be installed on site correctly?
A: All our staircases are pre-assembled according to the shop drawings before delivery to guarantee correct sizes and structural integrity.
Q: How do you guarantee to avoid damages during delivery?
A: We use standard exporting plywood boxes and cartons for all stair components, ensuring they are strong enough for container shipping.
Q: Does the staircase require a lot of space in the container?
A: No, staircases are delivered as separate parts in compact boxes, optimizing space within the container.
Q: What information is needed to start an order?
A: We require building measurements such as floor height, stairwell width, and length. Providing architectural drawings is highly recommended for the best results.
Q: Can the railing height and material be customized?
A: Yes, we offer full customization for heights (typically 34"-42") and materials including various grades of stainless steel and glass types to suit your specific project needs.
Q: Is it suitable for both indoor and outdoor applications?
A: Absolutely. Our powder-coated and stainless steel finishes are designed to withstand both interior and exterior environments, including balconies, yards, and public stations.