1. What is your minimum order quantity (MOQ)?
Our MOQ is flexible, especially for stock items. We recommend at least one pallet for safe transportation. Trial orders and mixed items in one container are acceptable.
2. How long is the production and delivery time?
Stock items are ready in 3-5 days after deposit. Production orders typically take 7-20 days after confirmation, depending on quantity and customization.
3. How do you ensure product quality?
We perform multiple inspection stages. We provide high-resolution photos, technical specs, and free samples before ordering. During production, real-time media can be shared, and all goods are strictly rechecked before loading.
4. Are samples available? Is there any charge?
Yes, free samples are available. While courier freight is initially collected from the buyer, this cost is fully refunded once a bulk order is confirmed.
5. Do you provide OEM & ODM services?
Yes, we specialize in OEM & ODM including customized sizes, colors, surface finishes, patterns, logo printing, and specialized packaging design.
6. Why choose your mosaic products?
We offer customer-oriented service, low MOQ, rich export experience, and reliable support. Our products comply with various regional standards for Europe, Australia, and the Middle East.