❓ Frequently Asked Questions
1. Can I get a sample of the sintered stone?
Yes, free samples are available. Usually, these are sent with freight collect or can be prepaid.
2. What is the Minimum Order Quantity (MOQ)?
Small orders are acceptable as we maintain stock for standard items. For customized colors or thicknesses, please contact us for specific MOQ details.
3. What are your standard payment terms?
Our standard terms are 30% T/T in advance, with the balance due before shipment. We also accept Western Union and irrevocable L/C at sight.
4. How long does production take?
For samples, it takes approximately 15 days. For mass production, the standard lead time is around 30 days after confirmation and payment.
5. Do you offer customized packaging?
Yes, we can provide special packaging such as individual sheet packing with plastic film covering based on customer requirements.
6. Is the quality tested before delivery?
Absolutely. We conduct a 100% test and quality inspection for all goods before they are dispatched for delivery.