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Frequently Asked Questions
🔹 How do I start a purchase for customized railing or cabinetry?
Clients provide a house floor plan or hand-drawn layout. We then provide a free CAD design and precise quotation. Once negotiated, a final shop drawing and PI are confirmed for deposit.
🔹 How is the installation handled?
Each unit is packed and labeled for easy placement. We provide a paper installation guide, and on-site installation support is available if required.
🔹 What other products can be customized?
Beyond railing, we offer customized cabinetry for kitchens, laundries, bathrooms, home bars, bedroom closets, and home offices, as well as wood flooring, windows, and doors.
🔹 What hardware brands are used for the products?
We frequently use high-quality hardware brands such as Blum and DTC to ensure durability and smooth operation.
🔹 Can I request a sample before placing a full order?
Yes, free samples are available upon request. Customers are only responsible for the freight/shipping costs.
🔹 What is the warranty period for these products?
We provide a comprehensive warranty for 20-25 years, backed by professional after-sales service throughout this period.